Privacy Policy
VGo provides food ordering, delivery, coupon, account, and customer support services. This Privacy Policy explains what information we collect, how we use it, and the choices available to users.
Information We Collect
- Account information, such as nickname, avatar, phone number, and login method.
- Order information, including selected products, store, delivery address, order status, and payment status.
- Device and app information, such as app version, device identifier, operating system, language, and diagnostic logs.
- Location information when the user grants permission, used to recommend nearby stores and delivery options.
- Notification identifiers used to send order updates, coupon reminders, and service messages.
How We Use Information
- To create and manage user accounts.
- To process orders, delivery, refunds, coupons, and after-sales support.
- To recommend nearby stores and improve ordering accuracy.
- To send order status notifications and user-requested service notices.
- To protect account security, prevent abuse, and improve app reliability.
Tracking and App Privacy
If VGo requests permission to track under Apple App Tracking Transparency, the request will be shown by iOS before any tracking occurs. Users can allow or deny tracking at any time in iOS Settings. Data used for tracking, if any, will be disclosed in the App Store App Privacy section according to Apple requirements.
Sharing of Information
We do not sell personal information. We may share necessary information with service providers that help us operate the app, such as payment, delivery, login, notification, analytics, and customer support providers. These providers may only process information as needed to provide their services.
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain security. Users may contact support to request account or data assistance.
User Choices
- Users can manage notification permission in system settings.
- Users can manage location permission in system settings.
- Users can update account information in the app.
- Users can contact support for privacy-related requests.
Contact
For privacy questions, please contact us through the in-app customer support entry: Me > Contact Support.